Thank you for visiting our website. These terms and conditions are designed to promote understanding between us and our customers, and to protect the rights of each party. If you have any queries about these terms, please do not hesitate to contact us on +44 (0)1202 430820 or and we will be happy to help.

Purchasing from the Music is Life website

Occasionally items ordered through the website are out of stock, or the specifications have been changed by the manufacturers. In each instance, we will contact you to let you know before shipping your order. We will make a full refund if any alternatives we propose do not meet with your satisfaction. We are only obliged to fulfil any order once payment has been received in full. Ownership of the goods only transfers once payment is received and delivery has been made.

All instruments are checked as they arrive into stock, and we do send back an awful lot of duds to our suppliers. Each instrument is checked again, tuned, played and set up if necessary before dispatch to ensure that it reaches you in tip top condition.


Please visit our Returns Page for details of how to return items to us.

Payment and Security

Our preferred method of online payment is by card through our payment service provider, SagePay, although we take PayPal as well. If you'd rather order over the telephone then please call us on +44 (0)1202 430820. We do not keep card details on file (all are destroyed immediately after we use them) so you can be assured of complete security. 

We can also offer finance on selected models over £400 in value - please call or email us to discuss.

Items will normally be dispatched within 24 hours of payment being received. We will notify you immediately of any unforseen delays. Orders received late on a Friday afternoon and over the weekend will be dispatched on Monday (Tuesday if it is a bank holiday weekend). Our couriers and business post system do not pick up on a Saturday.

All attempts are made to keep details of your order and payment secure. We use only the most secure servers and payment service providers. Unless it is proved that we have been negligent we cannot be held liable for any losses sustained by you as a result of unauthorised access to your data. None of your personal card data is held on file by us after your order is fulfilled.

All prices displayed and payments accepted are in Pounds Sterling only.


Please visit our Shipping Page for details of delivery services.


We will not be liable to you for any claims which arise out of the supply of our products to you unless we are negligent but we will not be liable in any event for any consequential loss, except where this is required by law. We hereby exclude the application of the Contracts (Rights of Third Parties) Act 1999 to each and every contract made under these Terms. These Terms cannot be altered or suspended, permanently or temporarily, without the written permission of a Director of Music is Life Instrument Retail Ltd. These conditions are subject to English law and the jurisdiction of the English courts.