Mainland UK Delivery - Free of charge (excluding Courier to Highlands and Islands - see below)
Smaller items and accessories are sent by Royal Mail 1st Class Post, whereas larger items and more expensive instruments are sent by trackable courier (normally DPD) within Mainland UK.
We only dispatch items Monday to Friday, never on a Saturday. Our cut off time for same day dispatch of postal items is 2pm, so orders received after 2pm will be dispatched the next working day (orders received on Friday afternoon will be dispatched on Monday).
Royal Mail 1st Class service aims to deliver all items by the next working day, including Saturday, but this is not 100% guaranteed. Around 10% of items take an extra few days to arrive. If you need an item guaranteed to be delivered by a certain time or date, please contact us on +44 (0)1202 430820 and we can give you the available options.
For all courier parcels, you will be emailed or texted with the tracking information at the point of dispatch.
We never like to hurry the final checks and setup of an instrument, so if you would like to order an instrument for next day delivery, or delivery on a certain date please call us on +44 (0)1202 430820 to check whether same day delivery is possible to your postcode area or to specify your preferred delivery date. Normally, if we receive an order by midday, we can dispatch it the same day, unless specific requested setup work, or pickup installation needs to be done.
Christmas 2018 last guaranteed dispatch dates (for UK):
Royal Mail: Thursday December 20th
DPD: Friday December 21st
Delivery charges for EU countries are £2 for small accessories, £4 for larger accessories, £12.50 for medium sized parcels (all by Royal Mail), and £24.50 by Courier for bulkier items. Delivery typically takes 3-7 working days depending on location. Tracking information (where available) will be emailed when the item is dispatched.
For Non-EU countries, the courier shipping charges are £2 for small accessories, £4.50 for larger accessories, £12.50 for medium sized parcels (all Royal Mail) and £39.50 for bulkier items by courier.
You will only be charged for the largest shipping group - so if you order a instrument, strings, a case and some small accessories, you will pay only the shipping charge for the largest item (£24.50 or £39.50 depending on location).
Cyprus, Malta, The Canary Islands, Balearic Islands and countries outside the EU within Europe will incur additional shipping charges. Please contact us in advance of your purchase to find out the additional postage amount. Failing this we will contact you after purchase to make you aware of the difference which needs to be paid.
UK Highlands and Islands
Delivery to UK Highlands and Islands is free for small accessories, larger accessories and medium sized parcels, and £9.99 by Courier or Royal Mail (depending on exact location) for bulkier items.
To see the delivery costs for your region, please add the items to your shopping cart, enter your delivery postcode or country, and the cart will update to show them.
These postcode areas qualify as Highlands and Islands:
BT(1-99); IM(1-9); GY(1-10); JE(1-4); IV(01-99); HS(1-9); FK(17-21); AB(36-38); AB(55-56); KA(27-28); KW(1-17); PA(20-49); PA(60-78); PH(19-26); PH(30-41); PH(42-44); PH(49-50); ZE(1-3); TR(21-25)
This website currently provides shipping options only to the UK, UK Highlands and Islands and the EU. If you are outside of these zones, please contact us for a quote for shipping. We can send packages almost anywhere, but we need to quote individually for each parcel as the rates vary dramatically.
If an item has been sent by Royal Mail Ist Class, we are unable to claim an item as missing until 10 working days after the expected arrival date. Normally items will arrive within 5 days of dispatch but can take longer. We cannot be held liable for items that take slightly longer than the expected time. We will always have a dated proof of dispatch. Contact us to discuss guaranteed methods of delivery should your goods be required by a certain date.